Forrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
ツール利用音声メモリRAG
Demo · hover to playKore.ai vs Moveworkswhich AI support agent should you pick in 2026?
Enterprise agent platform with prebuilt vertical agents for banking, healthcare, and retail.
Tool useVoiceMemoryRAG
Kore.ai vs Moveworks — specs
| Spec | Kore.ai | Moveworks |
|---|---|---|
| Agent Rank | 70 / 100 (B) | 72 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Tool use, Voice, Memory, RAG, Multi-agent | RAG, Tool use, Memory |
| Integrations | 4 apps | 4 apps |
| Verified | — | Verified |
| Released | Nov 2024 | Feb 2025 |
Agent Rank breakdown
Kore.ai
Agent Rank
70/ 100
- 自律性
- 9
- 機能
- 10
- 連携
- 6
- 料金
- 4
- 完成度
- 7
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Moveworks
Agent Rank
72/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 4
- 料金
- 9
- 完成度
- 5
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Kore.ai
メリット
- +Forrester Wave Leader 2026 — top "strength of offering" score
- +Largest library of prebuilt vertical agents (banking, healthcare, retail, telco)
- +Massive enterprise install base (Coca-Cola, Cisco, Pfizer, major US banks)
デメリット
- −Best value for enterprise verticals; SMB pricing not competitive
- −UI/UX denser than newer competitors (Sierra, Decagon)
- −India-based engineering — time-zone friction for some US/EU customers
Moveworks
メリット
- +Genuinely measurable deflection on IT tickets (50–80% in deployed customers)
- +Native integration with ServiceNow, Workday, and Slack/Teams
- +Enterprise-grade SSO, audit, and content controls
デメリット
- −Enterprise-only — minimum seat counts in the thousands
- −Implementation timeline 3–6 months
- −Per-employee pricing can exceed $50/year at scale
Pricing
Kore.ai
Standard
カスタム
Mid-market
- +Pre-built vertical packs
- +Voice + chat
- +Standard governance
おすすめ
Enterprise
カスタム
Large orgs
- +Custom verticals
- +Multi-agent orchestration
- +Advanced governance
Sovereign
カスタム
Regulated
- +EU/US/India data residency
- +BYO LLM
- +Dedicated tenants
Moveworks
Enterprise
カスタム
Enterprises 5,000+ employees
- +IT + HR helpdesk agent
- +ServiceNow + Workday integration
- +Slack/Teams native
- +Multi-language
Which one should you pick?
Kore.ai
Pick Kore.ai if its specific capabilities (Tool use, Voice) match what you need.
Try Kore.ai →Moveworks
Pick Moveworks if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Moveworks →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Kore.ai or Moveworks in 2026?+
Pick Kore.ai if its specific capabilities (Tool use, Voice) match what you need. Pick Moveworks if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Kore.ai for primary work and Moveworks for the workflows where its specific strengths matter.
What's the price difference between Kore.ai and Moveworks?+
Kore.ai starts at Subscription; Moveworks starts at Subscription · Free tier. Moveworks is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Kore.ai or Moveworks?+
Both Kore.ai and Moveworks are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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- Demo · hover to play
AIカスタマーサービスエージェント — チャット・メール・音声を横断してチケットを解決し、測定可能な自動解決率を実現します。
RAGツール利用メモリ音声Demo · hover to playSalesforce と Google の創業者が手がける、ブランドイメージに沿った顧客対応AIエージェントです。
音声ツール利用メモリRAGDemo · hover to play
See more alternatives: alternatives to Kore.ai · alternatives to Moveworks
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