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Intercom Fin vs Legorawhich AI support agent should you pick in 2026?
Resolution-based AI agent built into Intercom — pays for what it actually deflects.
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Intercom Fin vs Legora — specs
| Spec | Intercom Fin | Legora |
|---|---|---|
| Agent Rank | 75 / 100 (A) | 58 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Pay per task · from $1 | Subscription |
| Open source | No | No |
| Capabilities | RAG, Tool use, Memory | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Jan 2025 | Aug 2025 |
Agent Rank breakdown
Intercom Fin
Agent Rank
75/ 100
- Autonomie
- 9
- Fähigkeiten
- 6
- Integrationen
- 4
- Preise
- 8
- Reife
- 8
- Verifizierbarkeit
- 10
Automatisch berechnet aus Autonomie, Fähigkeiten, Integrationen, Preisen, Reife und redaktioneller Verifizierung. Bei jedem Deploy aktualisiert. Wie wird das berechnet?
Legora
Agent Rank
58/ 100
- Autonomie
- 8
- Fähigkeiten
- 8
- Integrationen
- 2
- Preise
- 4
- Reife
- 7
- Verifizierbarkeit
- 6
Automatisch berechnet aus Autonomie, Fähigkeiten, Integrationen, Preisen, Reife und redaktioneller Verifizierung. Bei jedem Deploy aktualisiert. Wie wird das berechnet?
Pros & cons
Intercom Fin
Pros
- +Outcome-based pricing — you only pay for tickets it actually resolves
- +Deepest integration with Intercom; trivial to deploy if you already use it
- +Strong multi-language support out of the box
Cons
- −Lock-in to Intercom ecosystem; less appealing if you live in Zendesk
- −Per-resolution math can be unpredictable at burst-traffic spikes
- −Voice support exists but lags Parloa / Sierra for that channel
Legora
Pros
- +$5.55B valuation Series D Apr 2026 — largest legal-AI Series D in history
- +Multi-agent collaboration (different agents for different transaction types)
- +Strong UK/EU foothold with Magic Circle firm adoption
Cons
- −Newer than Harvey in US market — fewer NYC AmLaw 100 case studies
- −Enterprise pricing only — no associate-level self-serve
- −Best suited for transactional law (M&A, finance) — less for litigation
Pricing
Intercom Fin
Empfohlen
Per resolution
$1/Aufgabe
Pay only for what deflects
- +$0.99 per resolved conversation
- +Native Intercom integration
- +Multi-source knowledge
Enterprise
Individuell
High-volume / multi-brand
- +Volume pricing
- +Multi-region data residency
- +Dedicated success manager
Legora
Standard
Individuell
Boutique firms
- +Contract review agent
- +Due diligence
- +Word + SharePoint
Empfohlen
Enterprise
Individuell
Mid + large firms
- +Multi-agent workflows
- +iManage/NetDocs sync
- +Advanced security
Sovereign
Individuell
Magic Circle
- +EU/US/UK data residency
- +BYO LLM option
- +Dedicated tenants
Which one should you pick?
Intercom Fin
Pick Intercom Fin if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Intercom Fin or Legora in 2026?+
Pick Intercom Fin if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Legora if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Intercom Fin for primary work and Legora for the workflows where its specific strengths matter.
What's the price difference between Intercom Fin and Legora?+
Intercom Fin starts at Pay per task · from $1; Legora starts at Subscription. Intercom Fin is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Intercom Fin or Legora?+
Intercom Fin is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Konversationelle Support-KI-Agenten, die Tickets wie Ihre besten Mitarbeiter lösen.
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