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Agentforce vs Dustwhich AI sales agent should you pick in 2026?
Salesforce's platform for building and deploying AI agents inside your Salesforce instance.
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Agentforce vs Dust — specs
| Spec | Agentforce | Dust |
|---|---|---|
| Agent Rank | 80 / 100 (A) | 77 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Pay per task · from $2 | Subscription · from $29 |
| Open source | No | No |
| Capabilities | Tool use, RAG, Memory | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 5 apps |
| Verified | Verified | — |
| Released | Mar 2025 | Mar 2025 |
Agent Rank breakdown
Agentforce
Agent Rank
80/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 6
- Tarification
- 8
- Maturité
- 9
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Dust
Agent Rank
77/ 100
- Autonomie
- 8
- Capacités
- 8
- Intégrations
- 10
- Tarification
- 7
- Maturité
- 7
- Vérifiabilité
- 6
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
Agentforce
Pour
- +Native Salesforce integration — zero data movement
- +Outcome-based pricing aligns with deflection ROI
- +Inherits Salesforce security, audit, and compliance posture
Contre
- −Only valuable if you already run on Salesforce
- −Per-conversation pricing can balloon at scale
- −Agent quality varies by use case — best on well-defined service tasks
Dust
Pour
- +"Multiplayer AI" — shared, governed workspaces designed for company-wide use
- +$40M Series B (Sequoia, Snowflake, Datadog) signals strong enterprise validation
- +Deepest connector library among agent platforms (Slack/Notion/GitHub/Salesforce/GDrive)
Contre
- −French roots — strongest support in EU/UK time zones
- −Higher per-seat pricing than Glean for read-only retrieval use cases
- −Custom agent authoring requires technical user (less low-code than Gumloop)
Pricing
Agentforce
Per Conversation
$2/tâche
Salesforce customers
- +$2 per conversation resolved
- +Foundation AI Cloud included
- +No separate per-seat cost
Recommandé
Enterprise bundle
Sur mesure
Large Salesforce orgs
- +Volume pricing
- +Agentforce Service + Sales + Custom
- +Data Cloud included
- +Dedicated success engineer
Dust
Free
Gratuit
Individuals
- +1 workspace
- +3 agents
- +GPT-4o + Claude 3.5
Recommandé
Pro
$29/siège/mois
Teams
- +Unlimited agents
- +All integrations
- +Custom data sources
Enterprise
Sur mesure
Large orgs
- +SSO + audit
- +Custom retention
- +Dedicated tenants
Which one should you pick?
Agentforce
Pick Agentforce if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Agentforce or Dust in 2026?+
Pick Agentforce if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Dust if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Agentforce for primary work and Dust for the workflows where its specific strengths matter.
What's the price difference between Agentforce and Dust?+
Agentforce starts at Pay per task · from $2; Dust starts at Subscription · from $29. Agentforce is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Agentforce or Dust?+
Agentforce is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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