Agent IA de service client — résout les tickets via chat, e-mail et voix avec des taux de ticket deflection mesurables.
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Decagon vs Qualified Piperwhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
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AI SDR that converts inbound website visitors into qualified pipeline 24/7.
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Decagon vs Qualified Piper — specs
| Spec | Decagon | Qualified Piper |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 62 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, RAG |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Apr 2025 | May 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 4
- Tarification
- 9
- Maturité
- 6
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Qualified Piper
Agent Rank
62/ 100
- Autonomie
- 8
- Capacités
- 6
- Intégrations
- 6
- Tarification
- 4
- Maturité
- 7
- Vérifiabilité
- 6
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
Decagon
Pour
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Contre
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Qualified Piper
Pour
- +G2 #1 inbound AI SDR (4.9 rating, 1400+ reviews)
- +Salesforce-native — installed via AppExchange with deep CRM context
- +Converts inbound website visitors 24/7 with intent-aware playbooks
Contre
- −Contact-sales pricing only — not transparent
- −Salesforce-centric — less suited for HubSpot-primary stacks
- −Premier tier required for true multi-agent orchestration
Pricing
Decagon
Growth
Sur mesure
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommandé
Enterprise
Sur mesure
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Qualified Piper
Growth
Sur mesure
Mid-market
- +Piper AI SDR
- +Website agents
- +Salesforce sync
Recommandé
Premier
Sur mesure
Enterprise
- +Multi-agent orchestration
- +Custom playbooks
- +Pipeline forecasting
Enterprise
Sur mesure
Large GTM
- +Unlimited agents
- +Dedicated SE
- +24/7 support
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Qualified Piper
Pick Qualified Piper if its specific capabilities (Tool use, Memory) match what you need.
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Frequently asked
Should I pick Decagon or Qualified Piper in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Qualified Piper if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Decagon for primary work and Qualified Piper for the workflows where its specific strengths matter.
What's the price difference between Decagon and Qualified Piper?+
Decagon starts at Subscription · Free tier; Qualified Piper starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Qualified Piper?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Tool UseMemoryVoixRAGAgent IA basé sur la résolution, intégré à Intercom — vous payez uniquement ce qu'il résout réellement.
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See more alternatives: alternatives to Decagon · alternatives to Qualified Piper
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