Forrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
Tool UseVoixMemoryRAG
Demo · hover to playPolyAI vs Torqwhich AI support agent should you pick in 2026?
Enterprise voice assistants for call centers — natural conversations that resolve customer calls.
VoiceTool useMemoryRAG
PolyAI vs Torq — specs
| Spec | PolyAI | Torq |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 67 / 100 (B) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 5 apps |
| Verified | Verified | — |
| Released | Sep 2024 | Jan 2025 |
Agent Rank breakdown
PolyAI
Agent Rank
73/ 100
- Autonomie
- 9
- Capacités
- 8
- Intégrations
- 4
- Tarification
- 9
- Maturité
- 7
- Vérifiabilité
- 7
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Torq
Agent Rank
67/ 100
- Autonomie
- 9
- Capacités
- 8
- Intégrations
- 6
- Tarification
- 4
- Maturité
- 7
- Vérifiabilité
- 6
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
PolyAI
Torq
Pour
- +$1.2B valuation Series D Jan 2026; Forbes "de facto leader" in agentic SOC
- +Hyperautomation roots + agent layer = best of both worlds
- +100+ security tool integrations; widest of any agentic SOC platform
Contre
- −Enterprise focus — SMB SOCs find pricing prohibitive
- −Steeper learning curve than newer agent-native competitors
- −Best ROI requires existing SIEM/EDR/SOAR stack to orchestrate
Pricing
PolyAI
Torq
Pro
Sur mesure
Mid-market SOC
- +Agentic workflows
- +100+ integrations
- +Standard SLA
Recommandé
Enterprise
Sur mesure
Large SOC
- +Unlimited agents
- +Custom playbooks
- +Strategic CS
Sovereign
Sur mesure
Regulated
- +Air-gapped deployment
- +EU/US data residency
- +Dedicated engineering
Which one should you pick?
PolyAI
Pick PolyAI if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try PolyAI →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick PolyAI or Torq in 2026?+
Pick PolyAI if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Torq if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use PolyAI for primary work and Torq for the workflows where its specific strengths matter.
What's the price difference between PolyAI and Torq?+
PolyAI starts at Subscription · Free tier; Torq starts at Subscription. PolyAI is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, PolyAI or Torq?+
Both PolyAI and Torq are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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