Salesforce と Google の創業者が手がける、ブランドイメージに沿った顧客対応AIエージェントです。
音声ツール利用メモリRAG
Demo · hover to play
Ada vs Decagonwhich AI support agent should you pick in 2026?
AI customer service agent — resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
Ada vs Decagon — specs
| Spec | Ada | Decagon |
|---|---|---|
| Agent Rank | 80 / 100 (A) | 73 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | RAG, Tool use, Memory, Voice | Tool use, Memory, RAG |
| Integrations | 4 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Feb 2025 | Apr 2025 |
Agent Rank breakdown
Ada
Agent Rank
80/ 100
- 自律性
- 9
- 機能
- 8
- 連携
- 6
- 料金
- 9
- 完成度
- 6
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Decagon
Agent Rank
73/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 4
- 料金
- 9
- 完成度
- 6
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Ada
メリット
- +One of the longest-running CS AI products — battle-tested at scale
- +Now Generative — rewritten on LLMs rather than older NLU patterns
- +Clean Zendesk + Salesforce integration story
デメリット
- −Older brand can feel less buzzy vs Sierra/Decagon — though the product is competitive
- −Voice still nascent vs Parloa
- −Enterprise-only sales motion
Decagon
メリット
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
デメリット
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Pricing
Ada
おすすめ
Generative
カスタム
Mid-market support
- +AI agent for chat + email
- +Knowledge automation
- +Reasoning engine
Enterprise
カスタム
Large enterprises
- +Voice channel
- +Custom workflows
- +Dedicated CS
Decagon
Growth
カスタム
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
おすすめ
Enterprise
カスタム
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Which one should you pick?
Decagon
Pick Decagon if its specific capabilities (Tool use, Memory) match what you need.
Try Decagon →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Ada or Decagon in 2026?+
Pick Ada if its specific capabilities (RAG, Tool use) match what you need. Pick Decagon if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Ada for primary work and Decagon for the workflows where its specific strengths matter.
What's the price difference between Ada and Decagon?+
Both Ada and Decagon start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Ada or Decagon?+
Both Ada and Decagon are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
Readers comparing Ada and Decagon also picked
Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
Multilingual customer-support AI agents with local deployment teams in 30 countries.
ツール利用メモリ音声RAGForrester Wave Leader 2026 — enterprise voice and chat agent platform (now NiCE Cognigy).
ツール利用音声メモリRAG
Demo · hover to play
See more alternatives: alternatives to Ada · alternatives to Decagon
Want the real monthly cost at your volume? Run the TCO calculator →
← Build your own comparison