AIカスタマーサービスエージェント — チャット・メール・音声を横断してチケットを解決し、測定可能な自動解決率を実現します。
RAGツール利用メモリ音声
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Decagon vs Gensparkwhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
Decagon vs Genspark — specs
| Spec | Decagon | Genspark |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 67 / 100 (B) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Freemium · from $25 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Browser, Tool use, Voice, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Jul 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 4
- 料金
- 9
- 完成度
- 6
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Genspark
Agent Rank
67/ 100
- 自律性
- 9
- 機能
- 10
- 連携
- 2
- 料金
- 7
- 完成度
- 6
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Decagon
メリット
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
デメリット
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Genspark
メリット
- +$385M Series B Apr 2026 — among the highest-funded multi-agent platforms
- +Unique built-in AI phone module — agent can make real-world calls
- +Generates slides + sheets + research reports in a single prompt
デメリット
- −Hot-button branding — China-founded but US-based; geopolitical scrutiny possible
- −AI phone occasionally fails on heavily-accented English
- −Higher consumer pricing than Perplexity / You.com
Pricing
Decagon
Growth
カスタム
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
おすすめ
Enterprise
カスタム
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Genspark
Free
無料
Individuals
- +Super Agent
- +Limited AI phone calls
- +Standard speed
おすすめ
Plus
$25/月
Power users
- +Unlimited Super Agent
- +AI phone module
- +Priority compute
Pro
$200/月
Teams
- +Multiple agents in parallel
- +Shared workspaces
- +API access
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Decagon →Genspark
Pick Genspark if its specific capabilities (Browser, Tool use) match what you need.
Try Genspark →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Genspark in 2026?+
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Genspark if its specific capabilities (Browser, Tool use) match what you need. Most working teams running both can use Decagon for primary work and Genspark for the workflows where its specific strengths matter.
What's the price difference between Decagon and Genspark?+
Decagon starts at Subscription · Free tier; Genspark starts at Freemium · from $25. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Genspark?+
Both Decagon and Genspark are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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Multilingual customer-support AI agents with local deployment teams in 30 countries.
ツール利用メモリ音声RAGIntercom に内蔵された解決件数ベースのAIエージェント。実際に対応を削減した件数分だけ課金されます。
RAGツール利用メモリDemo · hover to play
See more alternatives: alternatives to Decagon · alternatives to Genspark
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