Enterprise "Agent OS" with trust, memory, and multi-agent coordination — built by ex-Atlassian CTO.
ツール利用メモリRAGマルチエージェント
Dust vs Intercom Finwhich AI ops agent should you pick in 2026?
"Multiplayer AI" — shared, governed company-wide agents across your stack.
Tool useMemoryRAGMulti-agent
Resolution-based AI agent built into Intercom — pays for what it actually deflects.
RAGTool useMemory
Dust vs Intercom Fin — specs
| Spec | Dust | Intercom Fin |
|---|---|---|
| Agent Rank | 77 / 100 (A) | 75 / 100 (A) |
| Autonomy | Semi-autonomous | Autonomous |
| Pricing | Subscription · from $29 | Pay per task · from $1 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG, Multi-agent | RAG, Tool use, Memory |
| Integrations | 5 apps | 3 apps |
| Verified | — | Verified |
| Released | Mar 2025 | Jan 2025 |
Agent Rank breakdown
Dust
Agent Rank
77/ 100
- 自律性
- 8
- 機能
- 8
- 連携
- 10
- 料金
- 7
- 完成度
- 7
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Intercom Fin
Agent Rank
75/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 4
- 料金
- 8
- 完成度
- 8
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Dust
メリット
- +"Multiplayer AI" — shared, governed workspaces designed for company-wide use
- +$40M Series B (Sequoia, Snowflake, Datadog) signals strong enterprise validation
- +Deepest connector library among agent platforms (Slack/Notion/GitHub/Salesforce/GDrive)
デメリット
- −French roots — strongest support in EU/UK time zones
- −Higher per-seat pricing than Glean for read-only retrieval use cases
- −Custom agent authoring requires technical user (less low-code than Gumloop)
Intercom Fin
メリット
- +Outcome-based pricing — you only pay for tickets it actually resolves
- +Deepest integration with Intercom; trivial to deploy if you already use it
- +Strong multi-language support out of the box
デメリット
- −Lock-in to Intercom ecosystem; less appealing if you live in Zendesk
- −Per-resolution math can be unpredictable at burst-traffic spikes
- −Voice support exists but lags Parloa / Sierra for that channel
Pricing
Dust
Free
無料
Individuals
- +1 workspace
- +3 agents
- +GPT-4o + Claude 3.5
おすすめ
Pro
$29/席/月
Teams
- +Unlimited agents
- +All integrations
- +Custom data sources
Enterprise
カスタム
Large orgs
- +SSO + audit
- +Custom retention
- +Dedicated tenants
Intercom Fin
おすすめ
Per resolution
$1/タスク
Pay only for what deflects
- +$0.99 per resolved conversation
- +Native Intercom integration
- +Multi-source knowledge
Enterprise
カスタム
High-volume / multi-brand
- +Volume pricing
- +Multi-region data residency
- +Dedicated success manager
Which one should you pick?
Intercom Fin
Pick Intercom Fin if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Intercom Fin →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Dust or Intercom Fin in 2026?+
Pick Dust if its specific capabilities (Tool use, Memory) match what you need. Pick Intercom Fin if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Most working teams running both can use Dust for primary work and Intercom Fin for the workflows where its specific strengths matter.
What's the price difference between Dust and Intercom Fin?+
Dust starts at Subscription · from $29; Intercom Fin starts at Pay per task · from $1. Intercom Fin is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Dust or Intercom Fin?+
Intercom Fin is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
GDPR-native multi-model AI workspace with built-in agent builder — Europe's Glean alternative.
ツール利用メモリRAGマルチエージェント
Demo · hover to playAIエージェント搭載のビジュアルWorkflow自動化 — 2,000以上のアプリをまたぐドラッグ＆ドロップシナリオ。
ツール利用メモリマルチエージェントDemo · hover to play
See more alternatives: alternatives to Dust · alternatives to Intercom Fin
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