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Aidoc vs Decagonwhich AI support agent should you pick in 2026?

Always-on radiology agents that triage CT and MRI anomalies across hospital workflows.

๐ŸŽงSupportAutonomousSubscription
VisionMemoryRAG

Conversational support agents that resolve tickets like your best reps.

๐ŸŽงSupportAutonomousSubscription
Tool useMemoryRAG

Aidoc vs Decagon โ€” specs

SpecAidocDecagon
Agent Rank57 / 100 (C)73 / 100 (A)
AutonomyAutonomousAutonomous
PricingSubscriptionSubscription ยท Free tier
Open sourceNoNo
CapabilitiesVision, Memory, RAGTool use, Memory, RAG
Integrations4 apps3 apps
Verifiedโ€”Verified
ReleasedFeb 2025Apr 2025

Categories: Aidoc โ†’ Support ยท Decagon โ†’ Support

Agent Rank breakdown

Aidoc
Agent Rank
57/ 100
CC-tier
Autonomy
9
Capabilities
6
Integrations
2
Pricing
4
Polish
7
Verifiability
6

Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?

Decagon
Agent Rank
73/ 100
AA-tier
Autonomy
9
Capabilities
6
Integrations
4
Pricing
9
Polish
6
Verifiability
10

Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?

Pros & cons

Aidoc
Pros
  • +$414M total funding โ€” most-funded radiology AI vendor
  • +Always-on triage across CT/MRI; alerts critical findings within seconds
  • +PACS + Epic + Cerner native integrations across major hospital systems
Cons
  • โˆ’High implementation lift โ€” typically 3-6 month deployment
  • โˆ’Vendor lock-in concerns once integrated into clinical workflows
  • โˆ’No public pricing โ€” enterprise sales only
Decagon
Pros
  • +Chat-first agent with consistently 65โ€“75% tier-1 deflection in production
  • +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
  • +Mid-market priced โ€” easier conversation than Sierra
Cons
  • โˆ’Voice support exists but is not the strength
  • โˆ’Sales-led โ€” no self-serve sign-up
  • โˆ’Per-resolution pricing can sting if tickets spike unexpectedly

Pricing

Aidoc
Department
Custom
Imaging centers
  • +1-2 modalities (CT/MRI)
  • +PACS integration
  • +Standard support
Recommended
Health System
Custom
Hospitals
  • +All modalities
  • +Multi-site deployment
  • +Clinical liaison
Enterprise
Custom
IDNs
  • +Custom AI agents
  • +Strategic CS
  • +On-prem option
Decagon
Growth
Custom
Mid-market
  • +Per-resolution pricing
  • +Zendesk / Intercom integration
  • +Onboarding included
Recommended
Enterprise
Custom
Enterprise
  • +Custom integrations
  • +SSO + audit log
  • +Dedicated CSM

Which one should you pick?

Aidoc

Pick Aidoc if its specific capabilities (Vision, Memory) match what you need.

Try Aidoc โ†’
Decagon

Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.

Try Decagon โ†’

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Frequently asked

Should I pick Aidoc or Decagon in 2026?+

Pick Aidoc if its specific capabilities (Vision, Memory) match what you need. Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Aidoc for primary work and Decagon for the workflows where its specific strengths matter.

What's the price difference between Aidoc and Decagon?+

Aidoc starts at Subscription; Decagon starts at Subscription ยท Free tier. Decagon is the cheaper entry option. For team deployments the TCO can differ โ€” use the AI Agent Rank TCO calculator for your specific volume.

Which is more autonomous, Aidoc or Decagon?+

Both Aidoc and Decagon are Autonomous agents โ€” neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.

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Want the real monthly cost at your volume? Run the TCO calculator โ†’
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Aidoc vs Decagon (2026): which AI support agent wins? ยท AI Agent Rank