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Aidoc vs Decagonwhich AI support agent should you pick in 2026?

Always-on radiology agents that triage CT and MRI anomalies across hospital workflows.

🎧SupportAutonomousSubscription
VisionMemoryRAG

Conversational support agents that resolve tickets like your best reps.

🎧SupportAutonomousSubscription
Tool useMemoryRAG

Aidoc vs Decagon — specs

SpecAidocDecagon
Agent Rank57 / 100 (C)73 / 100 (A)
AutonomyAutonomousAutonomous
PricingSubscriptionSubscription · Free tier
Open sourceNoNo
CapabilitiesVision, Memory, RAGTool use, Memory, RAG
Integrations4 apps3 apps
VerifiedVerified
ReleasedFeb 2025Apr 2025

Categories: AidocSupport · DecagonSupport

Agent Rank breakdown

Aidoc
Agent Rank
57/ 100
CC-tier
自律性
9
機能
6
連携
2
料金
4
完成度
7
検証性
6

自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?

Decagon
Agent Rank
73/ 100
AA-tier
自律性
9
機能
6
連携
4
料金
9
完成度
6
検証性
10

自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?

Pros & cons

Aidoc
メリット
  • +$414M total funding — most-funded radiology AI vendor
  • +Always-on triage across CT/MRI; alerts critical findings within seconds
  • +PACS + Epic + Cerner native integrations across major hospital systems
デメリット
  • High implementation lift — typically 3-6 month deployment
  • Vendor lock-in concerns once integrated into clinical workflows
  • No public pricing — enterprise sales only
Decagon
メリット
  • +Chat-first agent with consistently 65–75% tier-1 deflection in production
  • +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
  • +Mid-market priced — easier conversation than Sierra
デメリット
  • Voice support exists but is not the strength
  • Sales-led — no self-serve sign-up
  • Per-resolution pricing can sting if tickets spike unexpectedly

Pricing

Aidoc
Department
カスタム
Imaging centers
  • +1-2 modalities (CT/MRI)
  • +PACS integration
  • +Standard support
おすすめ
Health System
カスタム
Hospitals
  • +All modalities
  • +Multi-site deployment
  • +Clinical liaison
Enterprise
カスタム
IDNs
  • +Custom AI agents
  • +Strategic CS
  • +On-prem option
Decagon
Growth
カスタム
Mid-market
  • +Per-resolution pricing
  • +Zendesk / Intercom integration
  • +Onboarding included
おすすめ
Enterprise
カスタム
Enterprise
  • +Custom integrations
  • +SSO + audit log
  • +Dedicated CSM

Which one should you pick?

Aidoc

Pick Aidoc if its specific capabilities (Vision, Memory) match what you need.

Try Aidoc →
Decagon

Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.

Try Decagon →

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Frequently asked

Should I pick Aidoc or Decagon in 2026?+

Pick Aidoc if its specific capabilities (Vision, Memory) match what you need. Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Most working teams running both can use Aidoc for primary work and Decagon for the workflows where its specific strengths matter.

What's the price difference between Aidoc and Decagon?+

Aidoc starts at Subscription; Decagon starts at Subscription · Free tier. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.

Which is more autonomous, Aidoc or Decagon?+

Both Aidoc and Decagon are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.

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Aidoc vs Decagon (2026): which AI support agent wins? · AI Agent Rank