Cresta vs Decagon: 2026 comparison
Conversational AI agent assist for contact centers — coaches reps and automates after-call work in real time.
Cresta vs Decagon — specs
| Spec | Cresta | Decagon |
|---|---|---|
| Agent Rank | 78 / 100 (A) | 72 / 100 (A) |
| Autonomy | Semi-autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Voice, Tool use, Memory, RAG | Tool use, Memory, RAG |
| Integrations | 4 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Mar 2025 | Apr 2025 |
Agent Rank breakdown
- Autonomy fit
- 8
- Capabilities
- 8
- Integrations
- 8
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Best-in-class real-time coaching — recommendations during the call
- +Auto-summarizes calls + drafts after-call work, saving reps 5+ min per call
- +Strong deployments at Fortune 500 contact centers
- −Enterprise-only — minimum seat counts in the hundreds
- −Implementation requires conversation-data training (4–8 weeks)
- −Augments humans rather than replacing them — different positioning than fully autonomous tier
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Pricing
- +Real-time agent assist
- +Conversation intelligence
- +After-call work automation
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Which one should you pick?
Pick Decagon if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Cresta or Decagon in 2026?+
Pick Cresta if its specific capabilities (Voice, Tool use) match what you need. Pick Decagon if you want the highest autonomy and the verification loop is in place. Most working teams running both can use Cresta for primary work and Decagon for the workflows where its specific strengths matter.
What's the price difference between Cresta and Decagon?+
Both Cresta and Decagon start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Cresta or Decagon?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.