Decagon vs Parloa: 2026 comparison
Conversational support agents that resolve tickets like your best reps.
Decagon vs Parloa — specs
| Spec | Decagon | Parloa |
|---|---|---|
| Agent Rank | 72 / 100 (A) | 63 / 100 (B) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Tool use, Memory |
| Integrations | 3 apps | 3 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Apr 2025 |
Agent Rank breakdown
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 4
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
- +Best voice agent in the category — latency, naturalness, multilingual
- +Strong telephony integration (Twilio, Vonage, Genesys)
- +Clean human handoff preserves full transcript + classified intent
- −Voice-first — chat experience is secondary
- −Sales-led, no transparent pricing
- −Less effective on long-tail languages outside the supported 12
Pricing
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
- +Voice agents (12+ languages)
- +Telephony integration (Twilio / Genesys)
- +Human handoff preserves transcript + intent
Which one should you pick?
Pick Decagon if you want a vendor we've verified for accessibility and pricing accuracy.
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Frequently asked
Should I pick Decagon or Parloa in 2026?+
Pick Decagon if you want a vendor we've verified for accessibility and pricing accuracy. Pick Parloa if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Decagon for primary work and Parloa for the workflows where its specific strengths matter.
What's the price difference between Decagon and Parloa?+
Both Decagon and Parloa start in the same pricing range (Subscription · Free tier vs Subscription · Free tier). Total cost of ownership depends on your team size and volume — see the TCO calculator for your specific math.
Which is more autonomous, Decagon or Parloa?+
Both Decagon and Parloa are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.