Fireflies.ai vs Gong: 2026 comparison
Conversation-intelligence agent for sales and CS — transcribes, scores, and syncs calls to your CRM.
Fireflies.ai vs Gong — specs
| Spec | Fireflies.ai | Gong |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 72 / 100 (A) |
| Autonomy | Assistant | Assistant |
| Pricing | Freemium · from $10 | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Voice, RAG, Memory, Tool use | Voice, RAG, Memory, Tool use |
| Integrations | 5 apps | 5 apps |
| Verified | Verified | Verified |
| Released | Jan 2025 | Mar 2025 |
Agent Rank breakdown
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 8
- Polish & maturity
- 7
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
- Autonomy fit
- 7
- Capabilities
- 8
- Integrations
- 4
- Pricing value
- 9
- Polish & maturity
- 5
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
- +Strongest conversation-intelligence and CRM integration in the category
- +60+ languages of transcription, leading the category for global teams
- +Generous free tier (800 min/mo) — easy to evaluate before buying
- −Less polished personal note-taking UX than Otter
- −Sentiment analysis still occasionally misclassifies sarcasm or context
- −Privacy controls require careful configuration per meeting
- +Gold-standard revenue intelligence — deepest sales conversation insights
- +Forecast AI catches deal risk patterns human reps miss
- +Strongest training/coaching analytics in the sales category
- −Pricey — typically $1,500–$2,500/rep/year
- −Significant deployment effort (recording integration, training, change mgmt)
- −Augments humans; doesn't replace outbound or close work
Pricing
- +800 min/mo
- +AI summaries
- +8000 min/mo
- +60+ languages
- +CRM sync
- +Conversation intelligence
- +Topic tracking
- +Advanced analytics
- +Unlimited transcription
- +SSO
- +Dedicated CS
- +Conversation recording + analysis
- +Deal intelligence
- +Forecast AI
- +Coaching tools
Which one should you pick?
Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need.
Try Fireflies.ai →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Fireflies.ai or Gong in 2026?+
Pick Fireflies.ai if its specific capabilities (Voice, RAG) match what you need. Pick Gong if cost is the main constraint. Most working teams running both can use Fireflies.ai for primary work and Gong for the workflows where its specific strengths matter.
What's the price difference between Fireflies.ai and Gong?+
Fireflies.ai starts at Freemium · from $10; Gong starts at Subscription · Free tier. Gong is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Fireflies.ai or Gong?+
Both Fireflies.ai and Gong are Assistant agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.