AI customer support chat with the Lyro agent that auto-resolves common inquiries.
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Chatbase vs Decagonwhich AI support agent should you pick in 2026?
Build custom AI chatbots trained on your data for support and lead generation.
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Chatbase vs Decagon — specs
| Spec | Chatbase | Decagon |
|---|---|---|
| Agent Rank | 67 / 100 (B) | 73 / 100 (A) |
| Autonomy | Semi-autonomous | Autonomous |
| Pricing | Freemium · from $32 | Subscription · Free tier |
| Open source | No | No |
| Capabilities | RAG, Tool use | Tool use, Memory, RAG |
| Integrations | 5 apps | 3 apps |
| Verified | Verified | Verified |
| Released | Apr 2026 | Apr 2025 |
Agent Rank breakdown
Chatbase
Agent Rank
67/ 100
- Autonomy
- 8
- Capabilities
- 4
- Integrations
- 8
- Pricing
- 7
- Polish
- 6
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Decagon
Agent Rank
73/ 100
- Autonomy
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing
- 9
- Polish
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Chatbase
Decagon
Pros
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Cons
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Pricing
Chatbase
Decagon
Growth
Custom
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommended
Enterprise
Custom
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Which one should you pick?
Chatbase
Pick Chatbase if its specific capabilities (RAG, Tool use) match what you need.
Try Chatbase →Decagon
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Chatbase or Decagon in 2026?+
Pick Chatbase if its specific capabilities (RAG, Tool use) match what you need. Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Most working teams running both can use Chatbase for primary work and Decagon for the workflows where its specific strengths matter.
What's the price difference between Chatbase and Decagon?+
Chatbase starts at Freemium · from $32; Decagon starts at Subscription · Free tier. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Chatbase or Decagon?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
AI-powered live chat and helpdesk with AI agents and ticketing across channels.
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No-code AI chatbot builder for WhatsApp, web, Instagram and Facebook.
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See more alternatives: alternatives to Chatbase · alternatives to Decagon
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