KI-Kundenservice-Agent — löst Tickets über Chat, E-Mail und Sprache mit messbaren Ticket-Deflection-Raten.
RAGTool-NutzungMemorySprache
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Decagon vs Legorawhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
Decagon vs Legora — specs
| Spec | Decagon | Legora |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 58 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Aug 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomie
- 9
- Fähigkeiten
- 6
- Integrationen
- 4
- Preise
- 9
- Reife
- 6
- Verifizierbarkeit
- 10
Automatisch berechnet aus Autonomie, Fähigkeiten, Integrationen, Preisen, Reife und redaktioneller Verifizierung. Bei jedem Deploy aktualisiert. Wie wird das berechnet?
Legora
Agent Rank
58/ 100
- Autonomie
- 8
- Fähigkeiten
- 8
- Integrationen
- 2
- Preise
- 4
- Reife
- 7
- Verifizierbarkeit
- 6
Automatisch berechnet aus Autonomie, Fähigkeiten, Integrationen, Preisen, Reife und redaktioneller Verifizierung. Bei jedem Deploy aktualisiert. Wie wird das berechnet?
Pros & cons
Decagon
Pros
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Cons
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Legora
Pros
- +$5.55B valuation Series D Apr 2026 — largest legal-AI Series D in history
- +Multi-agent collaboration (different agents for different transaction types)
- +Strong UK/EU foothold with Magic Circle firm adoption
Cons
- −Newer than Harvey in US market — fewer NYC AmLaw 100 case studies
- −Enterprise pricing only — no associate-level self-serve
- −Best suited for transactional law (M&A, finance) — less for litigation
Pricing
Decagon
Growth
Individuell
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Empfohlen
Enterprise
Individuell
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Legora
Standard
Individuell
Boutique firms
- +Contract review agent
- +Due diligence
- +Word + SharePoint
Empfohlen
Enterprise
Individuell
Mid + large firms
- +Multi-agent workflows
- +iManage/NetDocs sync
- +Advanced security
Sovereign
Individuell
Magic Circle
- +EU/US/UK data residency
- +BYO LLM option
- +Dedicated tenants
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Decagon or Legora in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Legora if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Decagon for primary work and Legora for the workflows where its specific strengths matter.
What's the price difference between Decagon and Legora?+
Decagon starts at Subscription · Free tier; Legora starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Legora?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
Multilingual customer-support AI agents with local deployment teams in 30 countries.
Tool-NutzungMemorySpracheRAGLösungsbasierter KI-Agent, direkt in Intercom integriert — Abrechnung nur für tatsächlich deflektierte Anfragen.
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See more alternatives: alternatives to Decagon · alternatives to Legora
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