Agent IA de service client — résout les tickets via chat, e-mail et voix avec des taux de ticket deflection mesurables.
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Decagon vs Legorawhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
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Decagon vs Legora — specs
| Spec | Decagon | Legora |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 58 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Aug 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 4
- Tarification
- 9
- Maturité
- 6
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Legora
Agent Rank
58/ 100
- Autonomie
- 8
- Capacités
- 8
- Intégrations
- 2
- Tarification
- 4
- Maturité
- 7
- Vérifiabilité
- 6
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
Decagon
Pour
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Contre
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Legora
Pour
- +$5.55B valuation Series D Apr 2026 — largest legal-AI Series D in history
- +Multi-agent collaboration (different agents for different transaction types)
- +Strong UK/EU foothold with Magic Circle firm adoption
Contre
- −Newer than Harvey in US market — fewer NYC AmLaw 100 case studies
- −Enterprise pricing only — no associate-level self-serve
- −Best suited for transactional law (M&A, finance) — less for litigation
Pricing
Decagon
Growth
Sur mesure
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommandé
Enterprise
Sur mesure
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Legora
Standard
Sur mesure
Boutique firms
- +Contract review agent
- +Due diligence
- +Word + SharePoint
Recommandé
Enterprise
Sur mesure
Mid + large firms
- +Multi-agent workflows
- +iManage/NetDocs sync
- +Advanced security
Sovereign
Sur mesure
Magic Circle
- +EU/US/UK data residency
- +BYO LLM option
- +Dedicated tenants
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Decagon or Legora in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Legora if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Decagon for primary work and Legora for the workflows where its specific strengths matter.
What's the price difference between Decagon and Legora?+
Decagon starts at Subscription · Free tier; Legora starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Legora?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Tool UseMemoryVoixRAGAgent IA basé sur la résolution, intégré à Intercom — vous payez uniquement ce qu'il résout réellement.
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