AIカスタマーサービスエージェント — チャット・メール・音声を横断してチケットを解決し、測定可能な自動解決率を実現します。
RAGツール利用メモリ音声
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Decagon vs Legorawhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
Decagon vs Legora — specs
| Spec | Decagon | Legora |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 58 / 100 (B) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Aug 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 4
- 料金
- 9
- 完成度
- 6
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Legora
Agent Rank
58/ 100
- 自律性
- 8
- 機能
- 8
- 連携
- 2
- 料金
- 4
- 完成度
- 7
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Decagon
メリット
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
デメリット
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Legora
メリット
- +$5.55B valuation Series D Apr 2026 — largest legal-AI Series D in history
- +Multi-agent collaboration (different agents for different transaction types)
- +Strong UK/EU foothold with Magic Circle firm adoption
デメリット
- −Newer than Harvey in US market — fewer NYC AmLaw 100 case studies
- −Enterprise pricing only — no associate-level self-serve
- −Best suited for transactional law (M&A, finance) — less for litigation
Pricing
Decagon
Growth
カスタム
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
おすすめ
Enterprise
カスタム
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Legora
Standard
カスタム
Boutique firms
- +Contract review agent
- +Due diligence
- +Word + SharePoint
おすすめ
Enterprise
カスタム
Mid + large firms
- +Multi-agent workflows
- +iManage/NetDocs sync
- +Advanced security
Sovereign
カスタム
Magic Circle
- +EU/US/UK data residency
- +BYO LLM option
- +Dedicated tenants
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Decagon or Legora in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Legora if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Decagon for primary work and Legora for the workflows where its specific strengths matter.
What's the price difference between Decagon and Legora?+
Decagon starts at Subscription · Free tier; Legora starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Legora?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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ツール利用メモリ音声RAGIntercom に内蔵された解決件数ベースのAIエージェント。実際に対応を削減した件数分だけ課金されます。
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See more alternatives: alternatives to Decagon · alternatives to Legora
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