Agent IA de service client — résout les tickets via chat, e-mail et voix avec des taux de ticket deflection mesurables.
RAGTool UseMemoryVoix
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Decagon vs ElevenLabswhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
AI voice platform with Conversational Agents — production-grade voice cloning, TTS, and voice agents.
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Decagon vs ElevenLabs — specs
| Spec | Decagon | ElevenLabs |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 82 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Freemium · from $5 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Tool use, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Feb 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 4
- Tarification
- 9
- Maturité
- 6
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
ElevenLabs
Agent Rank
82/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 6
- Tarification
- 8
- Maturité
- 10
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
Decagon
Pour
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Contre
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
ElevenLabs
Pour
- +Best voice quality and most natural TTS in any consumer-grade product
- +Conversational AI agents now match Parloa and Sierra on quality at lower price
- +Custom voice cloning works with 30 seconds of source audio
Contre
- −Conversational Agents product is newer than the TTS product — less polish
- −Pricing tiers can be confusing across TTS + Voice Agents + Dubbing
- −Voice cloning controls require careful consent handling
Pricing
Decagon
Growth
Sur mesure
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommandé
Enterprise
Sur mesure
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
ElevenLabs
Free
Gratuit
Trial
- +10K characters/mo
- +Watermarked
Starter
$5/mois
Hobbyists
- +30K characters/mo
- +Voice cloning
Recommandé
Creator
$22/mois
Creators
- +100K characters/mo
- +Higher quality models
- +Conversational AI 1K min
Pro
$99/mois
Professionals
- +500K characters/mo
- +Studio tier voice clones
Scale
$330/mois
Teams
- +2M characters/mo
- +Multi-seat workspace
Which one should you pick?
ElevenLabs
Pick ElevenLabs if its specific capabilities (Voice, Tool use) match what you need.
Try ElevenLabs →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or ElevenLabs in 2026?+
Pick Decagon if cost is the main constraint. Pick ElevenLabs if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Decagon for primary work and ElevenLabs for the workflows where its specific strengths matter.
What's the price difference between Decagon and ElevenLabs?+
Decagon starts at Subscription · Free tier; ElevenLabs starts at Freemium · from $5. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or ElevenLabs?+
Both Decagon and ElevenLabs are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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Tool UseMemoryVoixRAGAgent IA basé sur la résolution, intégré à Intercom — vous payez uniquement ce qu'il résout réellement.
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See more alternatives: alternatives to Decagon · alternatives to ElevenLabs
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