AIカスタマーサービスエージェント — チャット・メール・音声を横断してチケットを解決し、測定可能な自動解決率を実現します。
RAGツール利用メモリ音声
Demo · hover to play
Decagon vs ElevenLabswhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
AI voice platform with Conversational Agents — production-grade voice cloning, TTS, and voice agents.
VoiceTool useMemory
Decagon vs ElevenLabs — specs
| Spec | Decagon | ElevenLabs |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 82 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Freemium · from $5 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Tool use, Memory |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | Verified |
| Released | Apr 2025 | Feb 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 4
- 料金
- 9
- 完成度
- 6
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
ElevenLabs
Agent Rank
82/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 6
- 料金
- 8
- 完成度
- 10
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Decagon
メリット
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
デメリット
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
ElevenLabs
メリット
- +Best voice quality and most natural TTS in any consumer-grade product
- +Conversational AI agents now match Parloa and Sierra on quality at lower price
- +Custom voice cloning works with 30 seconds of source audio
デメリット
- −Conversational Agents product is newer than the TTS product — less polish
- −Pricing tiers can be confusing across TTS + Voice Agents + Dubbing
- −Voice cloning controls require careful consent handling
Pricing
Decagon
Growth
カスタム
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
おすすめ
Enterprise
カスタム
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
ElevenLabs
Free
無料
Trial
- +10K characters/mo
- +Watermarked
Starter
$5/月
Hobbyists
- +30K characters/mo
- +Voice cloning
おすすめ
Creator
$22/月
Creators
- +100K characters/mo
- +Higher quality models
- +Conversational AI 1K min
Pro
$99/月
Professionals
- +500K characters/mo
- +Studio tier voice clones
Scale
$330/月
Teams
- +2M characters/mo
- +Multi-seat workspace
Which one should you pick?
ElevenLabs
Pick ElevenLabs if its specific capabilities (Voice, Tool use) match what you need.
Try ElevenLabs →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or ElevenLabs in 2026?+
Pick Decagon if cost is the main constraint. Pick ElevenLabs if its specific capabilities (Voice, Tool use) match what you need. Most working teams running both can use Decagon for primary work and ElevenLabs for the workflows where its specific strengths matter.
What's the price difference between Decagon and ElevenLabs?+
Decagon starts at Subscription · Free tier; ElevenLabs starts at Freemium · from $5. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or ElevenLabs?+
Both Decagon and ElevenLabs are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
Readers comparing Decagon and ElevenLabs also picked
Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
Multilingual customer-support AI agents with local deployment teams in 30 countries.
ツール利用メモリ音声RAGIntercom に内蔵された解決件数ベースのAIエージェント。実際に対応を削減した件数分だけ課金されます。
RAGツール利用メモリDemo · hover to play
See more alternatives: alternatives to Decagon · alternatives to ElevenLabs
Want the real monthly cost at your volume? Run the TCO calculator →
← Build your own comparison