Agent IA de service client — résout les tickets via chat, e-mail et voix avec des taux de ticket deflection mesurables.
RAGTool UseMemoryVoix
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Decagon vs Mercorwhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
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Decagon vs Mercor — specs
| Spec | Decagon | Mercor |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 63 / 100 (B) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Voice, Memory, RAG |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Apr 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 4
- Tarification
- 9
- Maturité
- 6
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Mercor
Agent Rank
63/ 100
- Autonomie
- 9
- Capacités
- 8
- Intégrations
- 4
- Tarification
- 4
- Maturité
- 7
- Vérifiabilité
- 6
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
Decagon
Pour
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Contre
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Mercor
Pour
- +$2B valuation — most-funded AI recruiting platform of 2025
- +AI-led sourcing → interview → contract → payment in a single stack
- +Strong specialization in knowledge-work and AI-evaluation roles
Contre
- −Marketplace model — talent quality varies significantly by role type
- −US-centric talent pool; international hiring is less mature
- −No public pricing — enterprise sales motion only
Pricing
Decagon
Growth
Sur mesure
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommandé
Enterprise
Sur mesure
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Mercor
Employer
Sur mesure
Hiring teams
- +Sourcing + interviewing agents
- +Contractor management
- +Payments
Recommandé
Enterprise
Sur mesure
Large hirers
- +Unlimited roles
- +Custom rubrics
- +Strategic CS
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
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Frequently asked
Should I pick Decagon or Mercor in 2026?+
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Mercor if its specific capabilities (Tool use, Voice) match what you need. Most working teams running both can use Decagon for primary work and Mercor for the workflows where its specific strengths matter.
What's the price difference between Decagon and Mercor?+
Decagon starts at Subscription · Free tier; Mercor starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Mercor?+
Both Decagon and Mercor are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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Tool UseMemoryVoixRAGAgent IA basé sur la résolution, intégré à Intercom — vous payez uniquement ce qu'il résout réellement.
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