営業向けAIデジタルワーカー — Alice（SDR）・Mike（SDR）・Jordan（CSM）がアウトバウンドのフルサイクルを担当。
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Agentforce vs Cognigywhich AI sales agent should you pick in 2026?
Salesforce's platform for building and deploying AI agents inside your Salesforce instance.
Tool useRAGMemory
Agentforce vs Cognigy — specs
| Spec | Agentforce | Cognigy |
|---|---|---|
| Agent Rank | 80 / 100 (A) | 73 / 100 (A) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Pay per task · from $2 | Subscription |
| Open source | No | No |
| Capabilities | Tool use, RAG, Memory | Tool use, Voice, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 5 apps |
| Verified | Verified | — |
| Released | Mar 2025 | Mar 2025 |
Agent Rank breakdown
Agentforce
Agent Rank
80/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 6
- 料金
- 8
- 完成度
- 9
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Cognigy
Agent Rank
73/ 100
- 自律性
- 9
- 機能
- 10
- 連携
- 8
- 料金
- 4
- 完成度
- 7
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Agentforce
メリット
- +Native Salesforce integration — zero data movement
- +Outcome-based pricing aligns with deflection ROI
- +Inherits Salesforce security, audit, and compliance posture
デメリット
- −Only valuable if you already run on Salesforce
- −Per-conversation pricing can balloon at scale
- −Agent quality varies by use case — best on well-defined service tasks
Cognigy
メリット
- +Forrester Wave Leader 2026 — highest combined score in Conversational AI
- +Strong voice + chat parity (most competitors are stronger on one channel)
- +Now part of NiCE — deep contact-center stack integration with existing CCaaS
デメリット
- −Enterprise-only — no SMB self-serve
- −Steep learning curve for low-code authoring
- −Long implementation timelines (3-6 months typical for full rollouts)
Pricing
Agentforce
Per Conversation
$2/タスク
Salesforce customers
- +$2 per conversation resolved
- +Foundation AI Cloud included
- +No separate per-seat cost
おすすめ
Enterprise bundle
カスタム
Large Salesforce orgs
- +Volume pricing
- +Agentforce Service + Sales + Custom
- +Data Cloud included
- +Dedicated success engineer
Cognigy
Standard
カスタム
Mid-market
- +Pre-built support agents
- +Voice + chat
- +5 integrations
おすすめ
Enterprise
カスタム
Large orgs
- +Unlimited integrations
- +Multi-agent orchestration
- +On-prem option
Sovereign
カスタム
Regulated
- +EU/US data residency
- +BYO LLM
- +Dedicated tenant
Which one should you pick?
Agentforce
Pick Agentforce if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Agentforce →Cognigy
Pick Cognigy if its specific capabilities (Tool use, Voice) match what you need.
Try Cognigy →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Agentforce or Cognigy in 2026?+
Pick Agentforce if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Cognigy if its specific capabilities (Tool use, Voice) match what you need. Most working teams running both can use Agentforce for primary work and Cognigy for the workflows where its specific strengths matter.
What's the price difference between Agentforce and Cognigy?+
Agentforce starts at Pay per task · from $2; Cognigy starts at Subscription. Agentforce is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Agentforce or Cognigy?+
Both Agentforce and Cognigy are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
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