AI customer service agent β resolves tickets across chat, email, voice with measurable deflection rates.
RAGTool useMemoryVoice
Demo Β· hover to play
Decagon vs Nablawhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
Ambient clinical agent for documentation, coding, and EHR workflows in 35+ languages.
VoiceMemoryRAG
Decagon vs Nabla β specs
| Spec | Decagon | Nabla |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 57 / 100 (C) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription Β· Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Memory, RAG |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | β |
| Released | Apr 2025 | Apr 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomy
- 9
- Capabilities
- 6
- Integrations
- 4
- Pricing
- 9
- Polish
- 6
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Nabla
Agent Rank
57/ 100
- Autonomy
- 9
- Capabilities
- 6
- Integrations
- 2
- Pricing
- 4
- Polish
- 7
- Verifiability
- 6
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Decagon
Pros
- +Chat-first agent with consistently 65β75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced β easier conversation than Sierra
Cons
- βVoice support exists but is not the strength
- βSales-led β no self-serve sign-up
- βPer-resolution pricing can sting if tickets spike unexpectedly
Nabla
Pros
- +$70M Series C; 85K+ clinicians across 150+ orgs including 24K at Permanente
- +35+ languages out of the box β strongest multilingual clinical scribe
- +Partnership with Yann LeCun's AMI Labs for agentic clinical roadmap
Cons
- βEU-headquartered (Paris) β US Epic UGM relationship not as deep as Abridge
- βPricing not public β sales-led motion
- βSmaller US health-system case-study library than Abridge/Suki
Pricing
Decagon
Growth
Custom
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommended
Enterprise
Custom
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Nabla
Solo
Custom
Independent clinicians
- +Ambient documentation
- +35+ languages
- +Standard EHR sync
Recommended
Group
Custom
Practices + clinics
- +Multi-clinician shared workspaces
- +Full EHR integration
- +Specialty templates
Enterprise
Custom
Health systems
- +Custom workflows
- +AMI Labs agentic roadmap
- +Strategic CS
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Decagon βAffiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Nabla in 2026?+
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Nabla if its specific capabilities (Voice, Memory) match what you need. Most working teams running both can use Decagon for primary work and Nabla for the workflows where its specific strengths matter.
What's the price difference between Decagon and Nabla?+
Decagon starts at Subscription Β· Free tier; Nabla starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ β use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Nabla?+
Both Decagon and Nabla are Autonomous agents β neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
Readers comparing Decagon and Nabla also picked
Adjacent agents in the same category with overlapping capabilities β worth a side-by-side glance before you commit.
Multilingual customer-support AI agents with local deployment teams in 30 countries.
Tool useMemoryVoiceRAGResolution-based AI agent built into Intercom β pays for what it actually deflects.
RAGTool useMemoryDemo Β· hover to play
See more alternatives: alternatives to Decagon Β· alternatives to Nabla
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