KI-Kundenservice-Agent — löst Tickets über Chat, E-Mail und Sprache mit messbaren Ticket-Deflection-Raten.
RAGTool-NutzungMemorySprache
Demo · hover to play
Decagon vs Nablawhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
Decagon vs Nabla — specs
| Spec | Decagon | Nabla |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 57 / 100 (C) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Memory, RAG |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Apr 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomie
- 9
- Fähigkeiten
- 6
- Integrationen
- 4
- Preise
- 9
- Reife
- 6
- Verifizierbarkeit
- 10
Automatisch berechnet aus Autonomie, Fähigkeiten, Integrationen, Preisen, Reife und redaktioneller Verifizierung. Bei jedem Deploy aktualisiert. Wie wird das berechnet?
Nabla
Agent Rank
57/ 100
- Autonomie
- 9
- Fähigkeiten
- 6
- Integrationen
- 2
- Preise
- 4
- Reife
- 7
- Verifizierbarkeit
- 6
Automatisch berechnet aus Autonomie, Fähigkeiten, Integrationen, Preisen, Reife und redaktioneller Verifizierung. Bei jedem Deploy aktualisiert. Wie wird das berechnet?
Pros & cons
Decagon
Pros
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Cons
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Nabla
Pros
- +$70M Series C; 85K+ clinicians across 150+ orgs including 24K at Permanente
- +35+ languages out of the box — strongest multilingual clinical scribe
- +Partnership with Yann LeCun's AMI Labs for agentic clinical roadmap
Cons
- −EU-headquartered (Paris) — US Epic UGM relationship not as deep as Abridge
- −Pricing not public — sales-led motion
- −Smaller US health-system case-study library than Abridge/Suki
Pricing
Decagon
Growth
Individuell
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Empfohlen
Enterprise
Individuell
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Nabla
Solo
Individuell
Independent clinicians
- +Ambient documentation
- +35+ languages
- +Standard EHR sync
Empfohlen
Group
Individuell
Practices + clinics
- +Multi-clinician shared workspaces
- +Full EHR integration
- +Specialty templates
Enterprise
Individuell
Health systems
- +Custom workflows
- +AMI Labs agentic roadmap
- +Strategic CS
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Decagon →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Nabla in 2026?+
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Nabla if its specific capabilities (Voice, Memory) match what you need. Most working teams running both can use Decagon for primary work and Nabla for the workflows where its specific strengths matter.
What's the price difference between Decagon and Nabla?+
Decagon starts at Subscription · Free tier; Nabla starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Nabla?+
Both Decagon and Nabla are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
Readers comparing Decagon and Nabla also picked
Adjacent agents in the same category with overlapping capabilities — worth a side-by-side glance before you commit.
Multilingual customer-support AI agents with local deployment teams in 30 countries.
Tool-NutzungMemorySpracheRAGLösungsbasierter KI-Agent, direkt in Intercom integriert — Abrechnung nur für tatsächlich deflektierte Anfragen.
RAGTool-NutzungMemoryDemo · hover to play
See more alternatives: alternatives to Decagon · alternatives to Nabla
Want the real monthly cost at your volume? Run the TCO calculator →
← Build your own comparison