AIカスタマーサービスエージェント — チャット・メール・音声を横断してチケットを解決し、測定可能な自動解決率を実現します。
RAGツール利用メモリ音声
Demo · hover to play
Decagon vs Nablawhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
Tool useMemoryRAG
Decagon vs Nabla — specs
| Spec | Decagon | Nabla |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 57 / 100 (C) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Memory, RAG |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Apr 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 4
- 料金
- 9
- 完成度
- 6
- 検証性
- 10
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Nabla
Agent Rank
57/ 100
- 自律性
- 9
- 機能
- 6
- 連携
- 2
- 料金
- 4
- 完成度
- 7
- 検証性
- 6
自律性、機能、連携、料金、成熟度、編集部の検証を基に自動算出。デプロイごとに更新されます。 どのように算出されているか?
Pros & cons
Decagon
メリット
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
デメリット
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Nabla
メリット
- +$70M Series C; 85K+ clinicians across 150+ orgs including 24K at Permanente
- +35+ languages out of the box — strongest multilingual clinical scribe
- +Partnership with Yann LeCun's AMI Labs for agentic clinical roadmap
デメリット
- −EU-headquartered (Paris) — US Epic UGM relationship not as deep as Abridge
- −Pricing not public — sales-led motion
- −Smaller US health-system case-study library than Abridge/Suki
Pricing
Decagon
Growth
カスタム
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
おすすめ
Enterprise
カスタム
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Nabla
Solo
カスタム
Independent clinicians
- +Ambient documentation
- +35+ languages
- +Standard EHR sync
おすすめ
Group
カスタム
Practices + clinics
- +Multi-clinician shared workspaces
- +Full EHR integration
- +Specialty templates
Enterprise
カスタム
Health systems
- +Custom workflows
- +AMI Labs agentic roadmap
- +Strategic CS
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
Try Decagon →Affiliate links. We may earn a commission at no extra cost to you.
Frequently asked
Should I pick Decagon or Nabla in 2026?+
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Nabla if its specific capabilities (Voice, Memory) match what you need. Most working teams running both can use Decagon for primary work and Nabla for the workflows where its specific strengths matter.
What's the price difference between Decagon and Nabla?+
Decagon starts at Subscription · Free tier; Nabla starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Nabla?+
Both Decagon and Nabla are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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ツール利用メモリ音声RAGIntercom に内蔵された解決件数ベースのAIエージェント。実際に対応を削減した件数分だけ課金されます。
RAGツール利用メモリDemo · hover to play
See more alternatives: alternatives to Decagon · alternatives to Nabla
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