Agent IA de service client — résout les tickets via chat, e-mail et voix avec des taux de ticket deflection mesurables.
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Decagon vs Nablawhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
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Decagon vs Nabla — specs
| Spec | Decagon | Nabla |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 57 / 100 (C) |
| Autonomy | Autonomous | Autonomous |
| Pricing | Subscription · Free tier | Subscription |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Voice, Memory, RAG |
| Integrations | 3 apps | 4 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Apr 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 4
- Tarification
- 9
- Maturité
- 6
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Nabla
Agent Rank
57/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 2
- Tarification
- 4
- Maturité
- 7
- Vérifiabilité
- 6
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
Decagon
Pour
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Contre
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Nabla
Pour
- +$70M Series C; 85K+ clinicians across 150+ orgs including 24K at Permanente
- +35+ languages out of the box — strongest multilingual clinical scribe
- +Partnership with Yann LeCun's AMI Labs for agentic clinical roadmap
Contre
- −EU-headquartered (Paris) — US Epic UGM relationship not as deep as Abridge
- −Pricing not public — sales-led motion
- −Smaller US health-system case-study library than Abridge/Suki
Pricing
Decagon
Growth
Sur mesure
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommandé
Enterprise
Sur mesure
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Nabla
Solo
Sur mesure
Independent clinicians
- +Ambient documentation
- +35+ languages
- +Standard EHR sync
Recommandé
Group
Sur mesure
Practices + clinics
- +Multi-clinician shared workspaces
- +Full EHR integration
- +Specialty templates
Enterprise
Sur mesure
Health systems
- +Custom workflows
- +AMI Labs agentic roadmap
- +Strategic CS
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy.
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Frequently asked
Should I pick Decagon or Nabla in 2026?+
Pick Decagon if cost is the main constraint or if you want a vendor we've verified for accessibility and pricing accuracy. Pick Nabla if its specific capabilities (Voice, Memory) match what you need. Most working teams running both can use Decagon for primary work and Nabla for the workflows where its specific strengths matter.
What's the price difference between Decagon and Nabla?+
Decagon starts at Subscription · Free tier; Nabla starts at Subscription. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Nabla?+
Both Decagon and Nabla are Autonomous agents — neither has a meaningful autonomy advantage over the other. The decision should hinge on capabilities and pricing instead.
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Tool UseMemoryVoixRAGAgent IA basé sur la résolution, intégré à Intercom — vous payez uniquement ce qu'il résout réellement.
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