Agent IA de service client — résout les tickets via chat, e-mail et voix avec des taux de ticket deflection mesurables.
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Decagon vs Langdockwhich AI support agent should you pick in 2026?
Conversational support agents that resolve tickets like your best reps.
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Decagon vs Langdock — specs
| Spec | Decagon | Langdock |
|---|---|---|
| Agent Rank | 73 / 100 (A) | 77 / 100 (A) |
| Autonomy | Autonomous | Semi-autonomous |
| Pricing | Subscription · Free tier | Subscription · from $30 |
| Open source | No | No |
| Capabilities | Tool use, Memory, RAG | Tool use, Memory, RAG, Multi-agent |
| Integrations | 3 apps | 5 apps |
| Verified | Verified | — |
| Released | Apr 2025 | Feb 2025 |
Agent Rank breakdown
Decagon
Agent Rank
73/ 100
- Autonomie
- 9
- Capacités
- 6
- Intégrations
- 4
- Tarification
- 9
- Maturité
- 6
- Vérifiabilité
- 10
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Langdock
Agent Rank
77/ 100
- Autonomie
- 8
- Capacités
- 8
- Intégrations
- 10
- Tarification
- 7
- Maturité
- 7
- Vérifiabilité
- 6
Calculé automatiquement à partir de l'autonomie, des capacités, des intégrations, de la tarification, de la maturité et de la vérification éditoriale. Mis à jour à chaque déploiement. Comment est-ce calculé ?
Pros & cons
Decagon
Pour
- +Chat-first agent with consistently 65–75% tier-1 deflection in production
- +Deep integration with existing helpdesks (Zendesk / Intercom / Salesforce)
- +Mid-market priced — easier conversation than Sierra
Contre
- −Voice support exists but is not the strength
- −Sales-led — no self-serve sign-up
- −Per-resolution pricing can sting if tickets spike unexpectedly
Langdock
Pour
- +GDPR-native — built EU-first with German data residency and strict compliance defaults
- +Multi-model BYO (Anthropic, OpenAI, Google) without lock-in
- +Strong agent builder + connector library — Glean-class but priced for European mid-market
Contre
- −Smaller US presence and US partner ecosystem
- −Newer than Glean — fewer published US Fortune 500 case studies
- −Per-seat pricing adds up at scale (>50 users)
Pricing
Decagon
Growth
Sur mesure
Mid-market
- +Per-resolution pricing
- +Zendesk / Intercom integration
- +Onboarding included
Recommandé
Enterprise
Sur mesure
Enterprise
- +Custom integrations
- +SSO + audit log
- +Dedicated CSM
Langdock
Free
Gratuit
Individuals
- +1 workspace
- +GPT-4o + Claude
- +Limited connectors
Recommandé
Pro
$30/siège/mois
Teams
- +Multi-model BYO
- +All connectors
- +Agent builder
Enterprise
Sur mesure
Large EU orgs
- +SSO + audit
- +Custom retention
- +Dedicated EU tenant
Which one should you pick?
Decagon
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place.
Try Decagon →Langdock
Pick Langdock if its specific capabilities (Tool use, Memory) match what you need.
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Frequently asked
Should I pick Decagon or Langdock in 2026?+
Pick Decagon if cost is the main constraint or if you want the highest autonomy and the verification loop is in place. Pick Langdock if its specific capabilities (Tool use, Memory) match what you need. Most working teams running both can use Decagon for primary work and Langdock for the workflows where its specific strengths matter.
What's the price difference between Decagon and Langdock?+
Decagon starts at Subscription · Free tier; Langdock starts at Subscription · from $30. Decagon is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Decagon or Langdock?+
Decagon is the more autonomous of the two (Autonomous vs Semi-autonomous). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Tool UseMemoryVoixRAGAgent IA basé sur la résolution, intégré à Intercom — vous payez uniquement ce qu'il résout réellement.
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See more alternatives: alternatives to Decagon · alternatives to Langdock
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