AI digital workers for sales — Alice (SDR), Mike (SDR), and Jordan (CSM) handle full-cycle outbound.
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Agentforce vs People.aiwhich AI sales agent should you pick in 2026?
Salesforce's platform for building and deploying AI agents inside your Salesforce instance.
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Agentforce vs People.ai — specs
| Spec | Agentforce | People.ai |
|---|---|---|
| Agent Rank | 80 / 100 (A) | 72 / 100 (A) |
| Autonomy | Autonomous | Assistant |
| Pricing | Pay per task · from $2 | Subscription · Free tier |
| Open source | No | No |
| Capabilities | Tool use, RAG, Memory | Tool use, RAG, Memory |
| Integrations | 3 apps | 5 apps |
| Verified | Verified | Verified |
| Released | Mar 2025 | Jun 2024 |
Agent Rank breakdown
Agentforce
Agent Rank
80/ 100
- Autonomy fit
- 9
- Capabilities
- 6
- Integrations
- 6
- Pricing value
- 8
- Polish & maturity
- 9
- Verifiability
- 10
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
People.ai
Agent Rank
72/ 100
- Autonomy fit
- 7
- Capabilities
- 6
- Integrations
- 8
- Pricing value
- 9
- Polish & maturity
- 6
- Verifiability
- 7
Auto-computed from autonomy, capabilities, integrations, pricing, maturity and editorial verification. Updated every deploy. How is this computed?
Pros & cons
Agentforce
Pros
- +Native Salesforce integration — zero data movement
- +Outcome-based pricing aligns with deflection ROI
- +Inherits Salesforce security, audit, and compliance posture
Cons
- −Only valuable if you already run on Salesforce
- −Per-conversation pricing can balloon at scale
- −Agent quality varies by use case — best on well-defined service tasks
People.ai
Pricing
Agentforce
Per Conversation
$2/task
Salesforce customers
- +$2 per conversation resolved
- +Foundation AI Cloud included
- +No separate per-seat cost
Recommended
Enterprise bundle
Custom
Large Salesforce orgs
- +Volume pricing
- +Agentforce Service + Sales + Custom
- +Data Cloud included
- +Dedicated success engineer
People.ai
Which one should you pick?
Agentforce
Pick Agentforce if you want the highest autonomy and the verification loop is in place.
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Frequently asked
Should I pick Agentforce or People.ai in 2026?+
Pick Agentforce if you want the highest autonomy and the verification loop is in place. Pick People.ai if cost is the main constraint. Most working teams running both can use Agentforce for primary work and People.ai for the workflows where its specific strengths matter.
What's the price difference between Agentforce and People.ai?+
Agentforce starts at Pay per task · from $2; People.ai starts at Subscription · Free tier. People.ai is the cheaper entry option. For team deployments the TCO can differ — use the AI Agent Rank TCO calculator for your specific volume.
Which is more autonomous, Agentforce or People.ai?+
Agentforce is the more autonomous of the two (Autonomous vs Assistant). Higher autonomy ships throughput faster but requires verification loops in place — see our autonomous-vs-copilot framing for when each tier wins.
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Competitive intelligence platform — tracks competitor moves and feeds sales teams winning battle cards.
RAGTool useMemoryDemo · hover to playSales intelligence AI — 275M contact database plus AI sequences, dialer, and deal management.
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See more alternatives: alternatives to Agentforce · alternatives to People.ai
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